Please see our Contact page.

Yes, all order ship with tracking. This information will be automatically emailed/texted to you when your order ships. Additionally, you can visit the order status page linked in your order confirmation email.

If you need any help regarding the status of your order please do not hesitate to reach out using our contact page!

We aim to have orders shipped within 48 hours. Often we have them out the door in as little as 12 hours.

If the product you purchased was a pre-order you will need to check the respective product listing for the estimated shipping dates.

If your order includes both an in stock item and a pre-order, we ship the in stock item right away. The pre-order ships later once it arrives.

Shipping destinations, options and rates are shown during checkout. If you are having trouble checking out please contact us.

All orders are shipped DDP (delivery duties paid). The shipping cost shown at checkout covers all duties, taxes, and VAT, so there are no extra charges when your order arrives.

Please reach out to us as soon as possible using our contact page with details about what you would like modified. Changes to your order can be only made before it ships.

We typically do not offer one off/custom requests, but we're happy to hear new ideas! Please reach out using our contact page and let us know what you would like to see. We base new designs off what people request the most.

If you’re looking to return or exchange your order for any reason, we're here to help! We offer returns or exchanges within 14 days of receiving your order, less the original shipping cost. You can return your product for store credit, a different product of the same or less value, or a refund to the original payment method. Please read the full policy here: https://creatorcrafted.com/policies/refund-policy

Yes and Yes!  If you are interested in working with CreatorCrafted please drop us a line through the contact page.

You will have to check the respective listing, generally there will be some photos featuring the LED on a base if it is included.

If you are unsure if a product has a base or not, please just contact us!

Yes. We've tried to make the mounting process as simple as we can. Each LED sign has the necessary hardware included.

Our signs are crafted to last. The LED strips we use have an average life expectancy of 50,000 operating hours. Please contact us if you believe your sign has malfunctioned.

Absolutely! Every one of our signs comes equipped with a handy controller, giving you the power to fine-tune the brightness to perfectly suit your space. What's more? Our signs are crafted using colored tubes, ensuring your sign maintains its eye-catching allure, even when it's taking a power nap!

Absolutely not! You can rest easy, there will be no humming, no buzzing, no crackling - just pure, brilliant glow!

Our LED signs should stay indoors. Our LED signs are not created to withstand the outdoors.

Fear not! Our LED signs run cool. Since our signs run at low voltage (5v) they can shine bright for years without ever breaking a sweat.

Follow these easy steps to keep your sign looking fresh and new:
(1) Safety first! Unplug your LED sign before starting the cleaning process.
(2) Optionally dust off those elusive particles using a can of compressed air.
(3) Using a soft cloth, gently buff the LED tubes. For an intensive clean, feel free to use a household glass cleaner.
(4) Once all is clean and dry, it's time to plug it back in and enjoy!

If you have more questions, please just contact us!