Please see our Contact page.

Your order will only have tracking information if you purchased a shipping option that includes it on checkout. If you did purchase a tracked shipping option this information will be automatically emailed/texted to you when your order ships. Additionally, you can visit the order status page linked in your order confirmation email.

If you need any help regarding the status of your order please do not hesitate to reach out using our contact page!

Under typical conditions your is shipped within three days, though often much sooner!

If the product you purchased was a pre-order you will need to check the respective page for the estimated shipping dates.

If you order multiple items, for example an in stock item and some pre-orders, we always ship items separately as they are finished so you are not waiting.

We offer global shipping. Shipping options and rates are shown during checkout.

Applicable taxes are automatically calculated and charged on checkout.

Shipments to the UK and EU are subject to VAT. Additional customs fees may be charged upon delivery to shipments outside of the US, UK and EU.

Please reach out to us as soon as possible using our contact page with details about what you would like modified. Changes to your order can be only made before it ships.

We typically do not offer one off/custom requests, but we're happy to hear new ideas! Please reach out using our contact page and let us know what you would like to see. We base new designs off what people request the most.

If you’re looking to return or exchange your order for any reason, we're here to help! We offer free returns or exchanges within 14 days of receiving your order, less the original shipping cost. You can return your product for store credit, a different product of the same or less value, or a refund to the original payment method.

Yes and Yes!  If you are interested in working with Creator Crafted, you can find information on our affiliate program here.  We frequently offer sponsorship opportunities and additional partnership perks to our most active affiliates.

You will have to check the respective listing, generally there will be some photos featuring the LED on a base if it is included.

If you are unsure if a product has a base or not, please just contact us!

Yes. We've tried to make the mounting process as simple as we can. Each LED sign has the necessary hardware included.

Our signs are crafted to last. The LED strips we use have an average life expectancy of 50,000 operating hours. Please contact us if you believe your sign has malfunctioned.

Absolutely! Every one of our signs comes equipped with a handy controller, giving you the power to fine-tune the brightness to perfectly suit your space. What's more? Our signs are crafted using colored tubes, ensuring your sign maintains its eye-catching allure, even when it's taking a power nap!

Absolutely not! You can rest easy, there will be no humming, no buzzing, no crackling - just pure, brilliant glow!

Ideally the LED signs stay indoors. The LED signs were not created with the great outdoors in mind!

Fear not! Our LED signs run cool. Since our signs run at low voltage (5v) they can shine bright for years without ever breaking a sweat.

Follow these easy steps to keep your sign looking fresh and new:
(1) Safety first! Unplug your LED sign before starting the cleaning process.
(2) Optionally dust off those elusive particles using a can of compressed air.
(3) Using a soft cloth, gently buff the LED tubes. For an intensive clean, feel free to use a household glass cleaner.
(4) Once all is clean and dry, it's time to plug it back in and enjoy!

If you have more questions, please just contact us!